Intrepid Risk Management has successfully undergone a stringent third-party audit process to maintain its compliance with the ISO 9001:2008 Quality Management System. This demonstrates our continued commitment to providing the best possible service to our growing list of valued clients.
ISO 9001:2008 certification is used by both customers and companies as a method of controlling their quality. The Standard provides a framework to manage a business and ensure a philosophy of continual improvement in all aspects of the business. It is externally assessed on an ongoing basis to ensure these business practices are maintained. Some of the principles of ISO 9001:2008 are:
Customer Focus – organisations depend on their customers and therefore need to shape activities around the fulfilment of market need.
Leadership – needed to provide unity of purpose and direction.
Involvement of Personnel – creates an environment where people become fully involved in achieving the organisation’s objectives
Process Approach – to achieve organisational objectives, resources and activities need to be managed as processes, with an understanding of how the outputs of one process affect the inputs of another.
System Approach to Management – the effectiveness and efficiency of the organisation depends on a systemised approach to work activities.
Continual Improvement – adopting this as a part of everyday culture is a key objective for any organisation.
Fact Based Decision-Making – effective decisions are based on the logical and intuitive analysis of data and factual information.
Mutually Beneficial Supplier Relationships – such relationships will enhance the ability to create value.
Some of the benefits to our customers:
- Improved quality and service.
- Delivery on time.
- Right first time attitude.
- Fewer returned products and complaints.
- Independent audit demonstrates commitment to quality.